Unexpected behavior for actions using formula mode in Lookup Tables by Workato
Incident Report for Workato AU
On January 11th, around 6:45 AM UTC, a release related to Workato's Lookup Table connector introduced a change in behavior for the Search Entries, Add Entry and Update Entry actions. This change impacted recipes using the aforementioned actions with certain non-string input values in formula mode. As a result, the actions behaved incorrectly without throwing errors. Recipes with this specific configuration may have experienced job errors or downstream logic issues due to the unexpected change in the actions' behavior. The issue was resolved at 12:19 PM UTC by reverting the previously applied change. We advise users to inspect any jobs related to Lookup Tables that were executed during the incident to ensure that they were processed correctly along with any associated lookup table entries.

At Workato, the performance and reliability of our platform and service are our top priorities, and we apologize for any inconvenience this may have caused.

Please contact Support or your assigned CSM if you have any questions or require assistance regarding this incident.
Posted Jan 11, 2024 - 06:45 UTC