The incident has been resolved. Customers with Automation HQ should now be able to use the environment switcher. Customers with connections using AWS IAM roles to authenticate with AWS services such as AWS S3 or AWS Lambda may have experienced jobs failing with the error message "Internal Error". Connections using AWS Secrets Manager may have experienced job failures with the error message "Couldn't find FederatedAccount without an ID". These errors may have been observed in both API Platform and non-API Platform recipes. Customers may also have observed delays in creating jobs with polling triggers, while jobs for recipes with real-time triggers may either be missing or delayed. Customers may also have experienced connections being disconnected after several errors. Customers may now repeat any failed jobs as required. If you continue to experience any issues, please contact Workato Support at support.workato.com.
Posted Feb 27, 2025 - 17:53 UTC
Monitoring
Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.
Posted Feb 27, 2025 - 17:14 UTC
Update
We are continuing to work on a fix for this issue. We will provide more updates shortly.
Posted Feb 27, 2025 - 16:28 UTC
Identified
We have an incident affecting Automation HQ customers' ability to switch between environments. Customers may clear their cookies for app.workato.com to access the Workato platform but will continue to experience the issue. We have identified the underlying cause of the incident and we are working to take remediating steps. We will provide more updates shortly.