External chat service issue

Incident Report for Workato AU

Resolved

After further monitoring, this issue is now considered resolved, and customers should no longer experience issues with our chat service. If you continue to experience any issues, please contact Workato Support at support.workato.com.

Posted Oct 16, 2025 - 14:03 UTC

Monitoring

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

Posted Oct 16, 2025 - 13:44 UTC

Investigating

We are currently investigating an issue with our external chat service. We will provide additional information as soon as it becomes available. If you have an urgent concern, please use our Support Portal (https://support.workato.com) to submit a ticket.

Posted Oct 16, 2025 - 11:57 UTC